NetLibrary Problems

Hi Everyone,

We are currently experiencing problems when logging into NetLibrary e-books from off-campus using OpenAthens. Users are currently receiving the following error message:

"A problem has occurred while processing your request. The problem has been logged so that it can be corrected. We apologize for the inconvenience."

This appears to be a national problem, as other universities have reported the same thing. I have notified OCLC, as have a number of other universities. They are working on resolving the problem, but haven't indicated how long this might take to resolve.

Until OpenAthens access is restored users will either have to access these titles from on-campus or use the Remote Desktop.

Thanks,

James.