Scopus working from off-campus again

Hi Everyone,

Further to my post of 27/11/08 I've just received an email from Elsevier to say that Scopus searches using Shibboleth should be working again. I've tested this and it does seem to be ok now.

Thanks,

James.

Update on Scopus off-campus access

Hi Everyone,

Further to my post last week Elsevier have now contacted us (see below) to say that they will fix this problem on December 9th. I don't know why they can't do it before then, but it seems we have to wait. Until then users will have to use the Remote Desktop, or do a CrossSearch from within the eLibrary to access Scopus from off-campus.

I'm sorry this access is going to be unavailable for so long,

James.

Message from Elsevier:
Currently, users logged in to Scopus through Shibboleth or Athens are likely to experience issues with Scopus' search functionality - most notably search results not being displayed correctly, or not at all. These problems are caused by a software bug that was inadvertently released on last November 15th, when the latest software release of Scopus took place. It is not related to earlier issues Shibboleth users may have experienced on Scopus.
Our technical staff have identified the root cause for the software bug and have developed a patch to solve it. This patch will be released on Tuesday December 9th, after which the problems should disappear.
We deeply regret the inconvenience caused.

Mintel Access Problems

Hi Everyone,

We are experiencing intermittent problems when trying to login to Mintel from off-campus using Shibboleth. This has been reported to Mintel and ITS, so I hope they will be able to work out what is causing this problem.

In the meantime, it appears that if users see this error the first time they try to login they will normally be able to access Mintel if they keep repeating the login process, so please tell them to keep trying.

I've attached the error message to this post (below).

Thanks,

James.