Wednesday 28 March 2007

Photocopiers Out of Order

It would seem that the copiers on the ground and first floor are out of order. TLSU know but are short staffed, so you will need to direct students to floors 2 and 3.

Friday 9 March 2007

SFX Year Box - 999

Hi Everyone,

For some reason the number 999 is appearing in all SFX Year boxes, when you click on a journal title in the Find e-journal list within MetaLib.

It doesn't seem to be causing too many problems. You can still click through to the journal, without deleting the 999. Also, the correct year seems to be displaying if you click on SFX from an article that you've found.

I'm not overly concerned, but I have asked Paul to investigate, so hopefully it will be sorted out soon.

Thanks,

James.

Thursday 8 March 2007

ScienceDirect down on Sunday morning, 11th March

This message is to inform you that ScienceDirect (but not Scopus) will be unavailable for a planned period of downtime on Sunday, March 11, 2007 for approximately 7 hours starting at 01:00 AM EST (06:00 AM GMT). This is to adjust the system to take account the change to Daylight Saving Time in the United States. We hope that by providing this advance notice we can help minimise any inconvenience to you and to your ScienceDirect users.
The system was successfully upgraded last Saturday. Our technical team is working as hard as they possibly can to eliminate the unforeseen difficulties which some of our customers have experienced since in accessing ScienceDirect and Scopus. We apologise to those customers who have been affected by these difficulties.
Tony

Tony McSean
Director of Library Relations
Elsevier
32 Jamestown Road
London NW1 7BY

Monday 5 March 2007

Room 108

Room 108 currently has no electricity. Estates have been informed and will hopefully come and sort it out soon.

Theresa

Friday 2 March 2007

More on Science Direct down time

Everyone who has been involved with system upgrades in other contexts will not be completely surprised to learn that the upgrade and reinstallation of Science Direct's core techologies last Saturday encountered some unexpected problems. As a consequence, the upgrade was aborted, the system was reset and we again need to close down the system this week-end to carry out the work .
With great regret and with the most profound apologies, therefore, we announce that ScienceDirect will be unavailable again tomorrow (Saturday, March 3rd) for approximately 9 hours starting at 06:30 AM EST (11:30 GMT). The changes are necessary to improve the performance of ScienceDirect and to ensure a high level of reliability in the coming years
We apologize for any inconvenience that this will cause to ScienceDirect users, which we hope we can extenuate by providing this advance notice.
How to our progress: If you attempt to access ScienceDirect tomorrow while the system is unavailable you will be redirected to a substitute home page - http://www.info.sciencedirect.com/downtime/ . In response to user feedback during last week's unexpectedly prolonged downtime, we will make arrangements this week to make sure that the information on this page will be regularly updated to reflect our estimate of the time at which normal service will be resumed.
Once again, we apologise for this inconvenience and thank you for bearing with us.
Tony
Tony McSean Director of Library Relations Elsevier 32 Jamestown Road London NW1 7BY +44 7795 960516 +44 20 7424 4242

Thursday 1 March 2007

ScienceDirect and Scopus downtime

ScienceDirect and Scopus system downtime, March 3rd

Dear ScienceDirect or Scopus administrator,
Please be advised that maintenance has been scheduled on the ScienceDirect and Scopus platforms for Saturday March 3rd, 2007 resulting in some system downtime. It is anticipated that ScienceDirect will be unavailable for approximately 9 hours, starting at 11:30 AM GMT (06:30 AM EST).
We apologise for any inconvenience this may cause.
Kind regards,The E-Helpdesk

To find the contact information for the e-Helpdesk closest to you, please click on the link belowScienceDirect - www.info.sciencedirect.com Scopus - info.scopus.com