Mintel Access Problems

Hi Everyone,

We are experiencing intermittent problems when trying to login to Mintel from off-campus using Shibboleth. This has been reported to Mintel and ITS, so I hope they will be able to work out what is causing this problem.

In the meantime, it appears that if users see this error the first time they try to login they will normally be able to access Mintel if they keep repeating the login process, so please tell them to keep trying.

I've attached the error message to this post (below).

Thanks,

James.

Top-up printing page now online

Hi
Dave Reeve on the IT Services Helpdesk has created a page in their section of the CU Portal to inform students how to top-up their printing credits. It's a bit hidden away. Students need to click on 'IT Services' then 'Printing in Open Access Rooms' then 'Purchasing Printing Credits'.

Alternatively go to
http://www.coventry.ac.uk/cu/its/userinfo/studentprinting/a/4011

Gill

A-n online resource (art)

A-N Online Resource is currently undergoing an upgrade and will be disrupted from 3pm Monday 27th October. Should be running normally Tuesday 28th.

Gill

Scopus & ScienceDirect Downtime

Hi Everyone,

We've received the following message from Elsevier about maintenance to Scopus & ScienceDirect, which will make them unavailable.

Thanks,

James.

Dear Librarian,

To support scheduled maintenance, Scopus, ScienceDirect and the Admin Tool will be unavailable from 1 a.m. UTC/GMT on Sunday, 2 November (9 p.m. EDT on Saturday, 1 November) until 1 p.m. UTC/GMT on Sunday, 2 November (8 a.m. EST on Sunday, 2 November). We apologize for the inconvenience.

In addition, on 15 November, these applications will be unavailable due to scheduled system enhancements including the addition of new functionality. Exact timing will be communicated soon.

Regards,

The Elsevier Team.

victoria park racing

Hi some students may have problems finding this Australian case. I've put screen shots on the enquiry desk on the 2nd floor. If the screen shots get lost they are on the L drive at the bottom Academic Services.

Thanks
Sue

No law surgery 28th October

Hi all,

There will be no law surgery on 28th October because I am on annual leave all that week. I will be back at work on Monday 3rd November - if you can't help with the enquiry (mostly the enquiries are quick straight forward) then please ask the students to come and see me in my surgery on Tues 4th Nov or email me and I'll get back to them on the Monday I return.

Thanks
Sue W

Searching Emerald

Hi Everyone,

We have discovered an anomaly when searching Emerald, since they added their backfile content (which we don't subscribe to). The default search setting appears to be to search "All content" and Include in results "Emerald Backfiles". Although you have the option to select "My subscribed content" instead of "All content" your search will still include the (unsubscribed) backfiles unless you uncheck the "Emerald Backfiles" box. This can result in large numbers of unavailable results being returned even though you have selected "My subscribed content".

I have emailed the Emerald helpdesk about this and they say that there is nothing that can be done to change this for now. I've told them that this setup is very unintuitive and asked them to consider my comments when doing any development work in the future, so hopefully they will take this on board. Until then, we will need to tell users to remove the tick from the "Emerald Backfiles" box as well as selecting "My subscribed content" if they want to do a search that just returns articles that we subscribe to.

Thanks,

James

Law surgery

Hi,

I will be starting my law surgery in the department in GE237 every Tuesday during term time at 11.30-12.30pm. If I'm not about and you think the student's enquiry can wait until Tuesday morning. Please refer them there.

Thanks
Sue W